Student Pickup Policy

Parent Consent for Unaccompanied Departure After Class

At Ebright Sdn Bhd, we prioritize the safety and well-being of every child. To ensure clarity regarding children leaving class unaccompanied, we request parental consent for students to leave independently after class.

By providing your consent, you acknowledge that your child will be released from class to meet you or another designated pickup location without an adult or guardian escort. Please be aware that once your child has been released, they will no longer be under the supervision of Ebright staff.

Liability Waiver

Ebright Sdn Bhd, its staff, and affiliates will not be held responsible for any incidents or accidents that may occur once your child has been released. This includes any physical harm, loss of personal property, or unforeseen circumstances post-dismissal.

By agreeing to this policy, you accept full responsibility for your child’s safety and conduct after they leave class.

If you have any questions or need further clarification, feel free to contact us. Thank you for your cooperation.

Parent/Guardian Consent for Social Media Use

Parent/Guardian Consent for Social Media Use

By enrolling your child at Ebright, you grant consent for Ebright to photograph or record your child during classes, events, or activities for use on our official social media platforms (e.g., Facebook, Instagram), website, and marketing or promotional materials.

We respect your privacy and assure you that your child’s name will not be publicly disclosed without prior additional consent.

If you have any concerns regarding this, please contact us for further clarification.

Money Back Guarantee Policy

Money Back Guarantee (First 6 Classes)

We are confident that our public speaking class for kids will help your child develop essential communication skills and gain confidence in public speaking. If for any reason you or your child are not satisfied with the programme, we offer a money-back guarantee for the first 6 lessons.

Please note that to be eligible for the Money Back Guarantee, your child :

Have attended at least 6 weekly classes

Have attended all the weekly classes without skipping any.

Are new students who have not previously experienced any lessons at Ebright prior enrolment.

Are still in their first term.

Joined us starting from 1st May 2023 (Based on Bank payment record)

Terms & Conditions

Physicals items such as bag, stationeries given are not refundable and will be charged at RM100 per students

Cost incurred to due transactional cost will not be refunded. Eg : Credit card payment service charge.

This policy does not apply to Weekly online classes, Ebright short courses, showcases, school holiday programmes and is not to be used in conjunction with any other promotion.

Submit and fill in the refund form.

If you meet all the above criterias, you are entitled for a full refund for your first 6 lessons. The balance week will be charged pro-ratedly. (If Any)

Scenario 1 : Term 1 student completed their 6th Week, seeking for a refund

Payment Made : RM 880

Materials Fee : RM 100

Total Refund : RM 780

Scenario 2 : Term 1 student completed their 12th Week, seeking for a refund

Payment Made : RM 880

1-6th Week : No charges

7-12 Week : RM 440

Materials Fee : RM 100

Total Refund : RM 340

Scenario 3 : Term 2 students completed their 3th Week, seeking for a refund

Not applicable

In the event of any grey area situations, where the eligibility for the Money Back Guarantee is unclear, we reserve the right to make the final decision. We will evaluate the circumstances on a case-by-case basis and make a fair and reasonable decision based on our policies and the best interest of all parties involved.

Thank you for considering our public speaking class for kids. We look forward to helping your child become a more confident and effective communicator.

Ebright Class Replacement & Freeze Policy

Ebright Class Replacement & Freeze Policy

At Ebright, we understand that life can sometimes be unpredictable. Whether it's a missed class or the need to take a short break, our flexible Class Replacement & Freeze Policy is designed to support your child’s learning while accommodating your family’s schedule.

These policies ensure that students can stay on track in their learning journey — with room for rest, travel, or unexpected changes — without losing the momentum they’ve built in class.

Class Replacement Policy

Replacement Request Guidelines

Replacement classes must be requested via the AOne app at least 2 days in advance.

Students may attend more than one class in a week if needed to make up for missed sessions, provided the topic is similar and they are comfortable.

Package Breakdown & Validity

Package Duration Total Credits Validity Period Allowed Replacement Extension

6 months 24 credits 26 weeks Up to 2 weeks

9 months 36 credits 39 weeks Up to 3 weeks

12 months 48 credits 52 weeks Up to 4 weeks

Each weekly class = 1 credit.

Validity period = duration to utilise all credits, including the allowed extension for replacement.

Replacement across branches is currently not available.

Important Notes

All replacement classes must be completed within the same package term’s validity.

Unused credits will be forfeited after the term expires.

Students are encouraged to attend weekly classes regularly for best results.

Class Freezing Policy

We allow class freezing under specific conditions for students who need to temporarily pause classes and resume later. The freeze period must not exceed 3 months, and a valid reason must be provided.

Eligibility Criteria

A. Freeze After Completing a Term

Student has completed the previous term.
Parent has paid for the upcoming term.
Student plans to resume within 3 months.
A valid reason is provided.

B. Freeze Mid-Term

Student is currently in the middle of a paid term.
4 or more credits remain in the package.
Student plans to resume within 3 months.
A valid reason is provided.
If the student has 1–3 credits left, we encourage them to complete their remaining classes before requesting a freeze.
Valid Reasons May Include:
Holiday season or family trip
Study or exam preparation
Travelling
Health-related matters

Summary

We’re committed to making your child’s learning journey as flexible and stress-free as possible. Whether through make-up classes or temporary freezing, our policies are designed to support your family’s needs while maintaining structure and consistency.

If you need to request a replacement or class freeze, please contact our centre staff or submit your request via the AOne app. We’re here to help!